Core Values that support the needs of your Association

The Cusick Difference is embodied in our core values.  

We have always had the belief that association management is like marriage, a strong supportive relationship is the key to success.  Cusick Community Management  prides itself on providing superior customer service with personal attention, knowledgable staff and prompt communication.  By developing strong partnerships we ensure our communities receive the support and guidance needed to be their best.  Evaluating each association's needs, goals and personality we are always working to provide the best partnership for long term success.
 
Providing superior customer service starts at the moment an owner contacts us. Our phones are staffed by live local personnel who are eager to assist with all our owners needs.  Our company policy is to return all emails and phones calls the same business day and ensure our residents receive communication in a timely manner.  We are always working to improve our systems and training to guarantee we continue to provide industry leading service and support to all our clients.  

Communication

We believe in providing prompt communication to all of our residents.  Whether you are calling or emailing us we are committed to always providing responses in a timely manner. 

Personal Service

We have live people answering our phones to assist each of customers with their needs.  Each of our staff is equipped with the skills and information to provide answers and support to residents contacting us. 

Continuing Education

Our world is constantly evolving as new laws and legislation comes into effect.  We hold regular training events for our Board Members and Committees to ensure they are best equipped to perform the duties. 

Customer Access

We invest in and utilize the latest technologies allowing us to provide our customers with online acces to their accounts, association information and association 



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